Interra's Community Loyalty Card: Business-Consumer Organizing at the Point-of-Sale
Published on Washblog on September , 2007 by Noemie Maxwell
 


Photos from an informational gathering for Puget Sound Community Change held at Theo Chocolate in Fremont last month.  PCC is a community loyalty program launching in October.  Left to Right: Tova Ramer, Interra Project; Dr. Viki Sonntag, Ecopraxis; Derek Hoshiko, Seattle Business Alliance for Local Living Economies (second photo) Wanda Benvenutti, Seattle Business Alliance for Local Living Economies and Wanda Benvenutti: Photojournalist; Jon Ramer, Interra Project;  Robyn Jones, Classical King FM 98.1.

PUGET SOUND COMMUNITY CHANGE TO LAUNCH IN OCTOBER
Consumer purchasing decisions, collectively, determine the fates of businesses, business districts and even industries--and are instrumental in shaping global, community and natural environments.   This is big-time power that both businesses and consumer organizations strive mightily to channel.

When businesses work to influence consumer decisions, it's called marketing. When consumer groups do it, it's called organizing.   The two arenas are often seen to be at odds.  But imagine a situation in which consumers and locally-owned business organize together for both increased profit -- and on behalf of sustainability and social justice goals.   And imagine that this is no gimmick or "greenwash" -- but a practical, authentic, people and place-based campaign in which both sides are on equal footing.  Imagine, further, that it's a process without risk or inconvenience to the customer or business but is seamlessly integrated in the daily business of point-of-sale transactions.  

This is a description of the Interra Project's community loyalty program.  It's a program that's as likely to spark the interest of chambers of commerce and main street associations -- as social and environmental justice nonprofits.  From the consumer's standpoint, it's an account that provides them rebates, channels funds to schools and nonprofits of their choice, supports their local community, and helps them better align their daily buying habits with their values.  From the merchant's standpoint, it's a suite of sophisticated cause marketing tools that allows them to more effectively compete with big-box retail and to connect with other local businesses and suppliers.   Interra brings together the commercial and philanthropic worlds on equal footing because the motivation on both sides is equally shared: investment in the local community.  Fittingly, the program was founded by visionaries with credibility in both arenas, including Greg Steltenpohl, founder of Odwalla;  Dee Hock, founder of Visa International; and Jon Ramer of WiserCommons and SmartChannels.   And one of its central innovations is that it holds the only philanthropic account on the U.S. credit card and banking Interchange.


"While agricultural exports generate about $1.70 of community income for every dollar of sales, we conservatively estimate a return of over $2.80 to the (Washington) state economy on farmers market sales."  (Economic Impact of Washington State's Farmer's Markets and the WIC and Senior FMNP Farmers Markets Check Redemption Programs, Dr. Viki Sonntag, Research Director, Sustainable Seattle, January 8, 2007.)

RECENT RESEARCH
Seattle: Ongoing
Economic Impact of Washington State's Farmer's Markets and the WIC and Senior FMNP Farmers Markets Check Redemption Programs, Dr. Viki Sonntag, Research Director, Sustainable Seattle, January 8, 2007.
For every $100 spent at a grocery store $25 goes back into the local economy. For every $100 spent at a farmers market $62 goes back into the local economy and $99 out of the $100 stays in the state.  See Sustainable Seattle's page on its Seattle Local Food Economy Study for more information.

San Fransisco, 2007
San Francisco Retail Diversity Study, Civic Economics, 5/07.
"If residents were to redirect just 10% of their spending from chains to local businesses, that would generate $192 million in additional economic activity in San Francisco and almost 1,300 new jobs."

Chicago, 2005
The Andersonville Study of Retail Economics, Civic Economics, 1/05.
"In a study comparing the economic impact of ten ... businesses and their chain competitors, it was found that: Locally-owned businesses generate a substantial Local Premium in enhanced economic impact. For every $100 in consumer spending with a local firm, $68 remains in the Chicago economy. For every $100 in consumer spending with a chain firm, $43 remains in the Chicago economy. For every square foot occupied by a local firm, local economic impact is $179.  For every square foot occupied by a chain firm, local economic impact is $105."

Maine, 2003
The Economic Impact of Locally Owned Businesses vs. Chains: A Case Study in Midcoast Maine, Institute for Local Self-Reliance, 9/03.
"Based on the results of this study, developing strategies to strengthen and expand locally owned retail over the next four years, rather than supporting additional chain store growth, could generate as much economic return as attracting a major employer." (Also see Maine's new law, first of its kind in the nation, requiring analysis of local economic impact of big box stores prior to approval:  Economic Impact Review.)

Austin, 2002
Economic Impact Analysis: Local Merchants vs Chain Retailers, Civic Economics, 12/02
Modest changes in consumer spending habits can generate substantial local economic impact.  For every $100 in consumer spending at Borders, the total local economic impact is only $13.  The same amount spent with a local merchant yields more than three times the local economic impact.  If each household in Travis County simply redirected just $100 of planned holiday spending from chain stores to locally owned merchants, the local economic impact would reach approximately $10 Million."

 BUILDING COALITIONS AND MOMENTUM
Interra's first community loyalty card, Boston Community Change, was launched in November, 2006.  The Puget Sound region is the site of the second launch, beginning this October.  Customers and businesses can learn how to participate on the Puget Sound Community Change site.

The launch is well-planned, with many businesses already signed up and a number of sponsors, including Classical King FM 98.1, PCC Natural Markets, The Russell Family Foundation, and Fisher Communications providing support. King FM, will be running 10-15 advertisement spots daily.

Interra is also organizing Green October, a wide-ranging collaboration of groups around the Puget Sound producing community events focused on sustainability.  Information on the Interra program will be offered at many of these events, as well.  And the program, which has been built with the input of other local organizations focused on sustainability -- most notably, Seattle Business Alliance for Local Living Economies (BALLE), Bainbridge Graduate Institute, and Sustainable Seatttle, is actively collaborating with those organizations on parallel programs.  For example, Puget Sound Community Change has active input from Dr. Viki Sonntag, the economist who is heading Sustainable Seattle's Local Food Economy Study.

The business information session held at Theo Chocolate in August was packed, with attendees representing a diverse range of businesses. I'd guess about 50 businesses and business associations, including two chambers of commerce, two grocery stores, two companies that offer home-delivery of organic, locally-grown food (Small Potatoes Urban Delivery and Pioneer Organics), at least one restaurant, two book stores, a gym, a movement studio, several consultants, a public relations firm, an ad agency, a socially-responsible investment firm, a physical therapy clinic, and a number of other retailers and service providers were present. Some were present to support the program, having already signed on. Others were gathering information. There were also government representatives (Seattle Department of Neighborhoods) and non-profits, for example Sustainable Cascadia.

 


Photos from an informational gathering for Puget Sound Community Change held at Theo Chocolate in Fremont last month.  PCC is a community loyalty program launching in October.  Left to Right: Bill Burroff, Classical King FM 98.1; Brittany Jacobs,  Interra Project; Nathaniel Rosquist, Interra Project; Emilie Engelhard, A Fresh Squeeze. (second photo) Derek Hoshiko of Seattle Business Alliance for Local Living Economies (BALLE); Wanda Benvenutti of Seattle BALLE; Dr. Viki Sonntag of Ecopraxis.

"LOCAL" MEANS A WEB OF RELATIONSHIPS ROOTED IN PLACE
So what makes this program different from, say, the one run by Working Assets telephone company, which allows customers to vote on which nonprofits will receive donations?

Any retail sale is the culminating event of a chain of transactions between many players.  We can think about the sale of a loaf of bread at a supermarket or farmer's market, for example, as the last of numerous exchanges between growers, manufacturers, packagers, distributors, transporters, marketers, and so on.  When we hand over our cash, we're sending ripples throughout a complex economic network.

One way the impact that our purchase choices have on that chain of relationships and the local economy in general is described is through a measurement called the "local multiplier effect" (LME). LME describes the share of each dollar that recirculates locally (in a community, state, or region) during subsequent generations of transactions before moving out into the larger economy. The longer a dollar stays local -- and the faster it is re-spent locally, the more economic boost it confers. A dollar spent at a locally-owned business helps that business and community. But it also feeds the entire chain of local economic relationships. The powerful impact that local purchases have for communities is the subject of several recent research studies, as seen to the left. It's also the resource that the Interra project builds on.

Interra's program resembles one like Working Assets in sense that it engages consumers in channeling funds to good causes. But it goes beyond that by building up the economy at the local level, where businesses have faced often overwhelming competition from big box retail and other centralized economic forces. It's a new kind of approach to meeting the challenges of big-box retail and other forces that fragment community -- not by fighting or excluding, but by leveling the playing field and bringing people together.

In its most basic sense, it is a relationship-building program, bringing together stakeholders across the business and social and environmental activism divides, and linking local economic players.  It goes beyond "doing good" to actually moving markets in more functional directions by building them back up where they have been weakened.

MORE INFORMATION ON PUGET SOUND COMMUNITY CHANGE



Sera Swan at the tasting bar of Theo Chocolate in Fremont, Seattle, on August 20, 2007. Theo Chocolate: "Organic and Fair Trade Certified True Chocolate Makers"